Returns & Exchanges
At Arlo, we stand by the quality of our premium electronics and offer a 30-day window for returns or exchanges on all hardware. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Your Request
Log into your Arlo account and navigate to the order history section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Device
Securely place the electronics and all original components into the box, ensuring that the device is powered off and factory reset.
Ship to Arlo
Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of starting the request.
Quality Inspection & Refund
Once our technicians verify the condition of the returned unit, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing